Reimagining Emirates NBD operations with AI-native workflow automation
A governed path from AI pilots to scaled, end-to-end execution across your highest-value banking workflows.
From AI access to governed execution
What separates scaled AI from pilots is not model access — it is governed workflow execution.
Source: McKinsey Global Survey on the state of AI, 2025.
Opus automates enterprise processes end to end.
Discover
Identify, size, and prioritize automation opportunities in days — not weeks.
Build
Reimagine priority workflows into AI-native processes without heavy technical build.
Run
Execute across existing systems, controls, and your model ecosystem.
Optimize
Track realized impact and scale the next wave from live workflow learnings.
Governed workflows recover cost faster and create greater net value.
Where you are today
In banking and financial services, 20+ domains can be automated with Opus. We have prioritized 10 domains to reimagine with Emirates NBD — an outside-in, illustrative view to validate together.
Sales, Marketing & Distribution
- RM & sales productivity
- Marketing & campaign execution
- Personalization & CVM
- Pricing & offer management
Onboarding & Origination
- Credit assessment & underwriting
- KYC & identity verification
- Collateral & documentation management
Servicing & Operations
- Payments & investigations
- Loan servicing & collections
- Customer Service & complaints
- Back-office operations
Risk & Compliance
- Non-financial risk
- Compliance & controls
- Financial crime compliance
- Credit risk management
- Internal audit
G&A support functions
- Finance
- Legal
- HR & talent
- Procurement
- Technology
Prioritizing complex, high-volume journeys for the fastest impact.
Already highly STP'd
- Standard retail onboarding
- Resident KYC refresh
Complex, high-volume
- SME onboarding & KYC due diligence
- Credit assessment & underwriting support
- Cards disputes / chargebacks
Fragmented, low-volume
- Payments investigations & exceptions
- Collections & loan servicing outreach
- Long-tail servicing requests
Rare, complex exceptions
- Affluent / HNW onboarding
- Financial crime / AML & sanctions investigation
- Complex legal / exception servicing
What does it cost Emirates NBD to run today?
The financial case
Illustrative outside-in estimate across the 5 priority domains. Savings = current cost without Opus − future cost running with Opus.
Annual estimated savings across the 5 domains
Annual return ratio — ~$2M saved against $500K Opus cost
Annual program cost — flat fee, unlimited execution
SME onboarding & KYC due diligence, automated with Opus
SME onboarding → KYC due diligence → account setup. Opus shifts the work from seven manual steps to three human touchpoints, with five steps run end-to-end under full audit trail.
SME onboarding → KYC due diligence → account setup
SME onboarding → KYC due diligence → account setup
How to get started with a bootcamp
A short, hands-on engagement that turns the priority workflow into a working, validated prototype on your own data.
SME onboarding & KYC due diligence automation
Before we meet
- Gather process documentation and representative sample data
- Confirm access to a sandbox and relevant systems
- Identify process SMEs and agree success criteria
- Integration & data-readiness assessment
Map & prioritize
- Workshop the SME onboarding & KYC workflow as-is
- Size the opportunity and quantify current cost
- Design the AI-native target-state workflow
- Prioritized automation roadmap
- ROI projection
Build & prove
- Configure a working Opus prototype on your data
- Run it against real cases and the agreed success criteria
- Review results and agree the path to production
- Working prototype
- Go / no-go recommendation
The bootcamp is offered free of charge. If the agreed success criteria are achieved and the client elects not to proceed with implementation, a fee of $20,000 will apply.